Shipping Policy

Last updated: September 23, 2026

At Theo & Rose, we want your order to arrive safely and as quickly as possible. Please review the information below regarding our shipping process.

1. Free Shipping

We offer free shipping on all orders. There are no additional shipping charges at checkout for eligible orders.

2. Order Processing

Orders are processed after payment has been successfully received.

Please allow 1–3 business days for your order to be processed and prepared for shipment. Orders are not normally processed on weekends or public holidays.

During busy periods, promotions, or holidays, processing may take slightly longer.

3. Delivery Times

Delivery times depend on your destination and the shipping carrier used.

Estimated delivery times will be provided during checkout where applicable. Please note that delivery estimates are not guaranteed, as delays can occasionally occur due to circumstances outside our control, including carrier delays, weather, customs processing, or other unforeseen events.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where tracking is available.

You can also use our Track Your Order feature on the website to check the status of your shipment.

If you have not received tracking information after your order has been shipped, please contact our customer support team.

5. Incorrect or Incomplete Address

Please make sure that your shipping address is complete and accurate before placing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping costs may apply if you request that the order be shipped again.

Once an order has been shipped, we may not be able to change the delivery address.

6. Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the carrier.

If the tracking information has not updated for an extended period or your package appears to be lost, please contact us at:

Email: info@theoandroselondon.com

We will review the shipment and work with the relevant carrier where necessary.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged packaging and/or product.

We will review the situation and determine the appropriate resolution.

8. Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country.

Any applicable customs duties or import charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

9. Contact Us

If you have any questions about shipping or your order, please contact our customer service team:

Email: Info@theoandrose.com

Theo & Rose
Randmeerstraat 130
2162 LN Lisse
The Netherlands

We are happy to help with any questions regarding your shipment.