Payment Policy

Last updated: September 23, 2026

At Theo & Rose, we aim to provide a safe, secure, and convenient checkout experience. This Payment Policy explains the payment methods we accept and how payments are processed when you place an order through our website.

1. Accepted Payment Methods

We accept the payment methods displayed at checkout. Depending on your location, available payment options may include:

• Visa

• Mastercard

• American Express

• Other payment methods made available through our payment provider at checkout

Available payment methods may vary depending on your country, currency, and order.

2. Payment Authorization

When you place an order, your selected payment method will be authorized for the total amount of your purchase.

An order is considered confirmed once payment has been successfully authorized and you receive an order confirmation.

If your payment cannot be authorized or is declined, your order may not be processed.

3. Payment Security

Your payment information is processed through secure payment-processing systems. Theo & Rose does not intentionally store your complete credit or debit card details on our own systems.

For your security, please do not send payment card details or other sensitive payment information to us by email or social media.

4. Pricing and Currency

All product prices are displayed on our website in the currency shown at checkout.

The final amount payable will be displayed before you complete your purchase.

Depending on your payment provider, bank, or country, additional foreign-exchange fees or transaction charges may apply. These charges are the responsibility of the customer.

5. Failed or Declined Payments

If your payment is declined, please check that:

• Your payment details are correct.

• Your card has not expired.

• Your billing information matches the information registered with your payment provider.

• Your bank or payment provider has authorized the transaction.

If the problem continues, please contact your bank or payment provider or try another available payment method.

6. Refunds

If you are entitled to a refund under our Refund & Return Policy, approved refunds will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on your bank or payment provider.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee that an order can be cancelled once it has been processed or shipped.

If a cancellation is approved after payment has been made, any applicable refund will be processed according to our Refund & Return Policy.

8. Fraud Prevention

We reserve the right to review, hold, or cancel an order where a transaction appears suspicious or potentially fraudulent.

In certain circumstances, we may contact you to verify information relating to your order or payment.

9. Contact Us

If you have any questions about payments, please contact us:

Email: oscarminnaardcommerce@gmail.com

Theo & Rose
Oscar E-commerce
Randmeerstraat 130
2162 LN Lisse
The Netherlands