Theo & Rose
Theo & Rose

Customer support

Last updated: September 23, 2026

At Theo & Rose, we are committed to providing helpful and responsive customer service. If you have a question about an order, product, payment, delivery, return, or anything else, our customer support team is here to help.

1. How to Contact Us

For any questions or assistance, please contact us by email:

Email: oscarminnaardcommerce@gmail.com

When contacting us about an existing order, please include your order number so we can assist you more quickly.

2. Customer Support Hours

Our customer support team is available during normal business hours.

We aim to respond to customer enquiries as quickly as possible, usually within 1–2 business days.

Please note that response times may be longer during weekends, public holidays, promotional periods, or periods of unusually high enquiry volume.

3. Order Assistance

Our customer support team can assist with questions relating to:

4. Order Changes

If you need to change or update information on an order, please contact us as soon as possible after placing your order.

We will do our best to accommodate your request, but changes cannot be guaranteed once an order has been processed or shipped.

5. Returns & Refunds

If you have a question regarding a return or refund, please contact our support team and provide your order number and relevant details.

Returns and refunds are handled in accordance with our applicable Refund & Return Policy.

6. Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide your order number and clear photographs of the product and packaging where applicable.

7. Contact Information

Theo & Rose
Oscar E-commerce
Randmeerstraat 130
2162 LN Lisse
The Netherlands

Customer Support Email: oscarminnaardcommerce@gmail.com

We appreciate your business and are always happy to assist.